Escalation Support Matrix

Name When to reach Contact Email id

Group ID

0 - 48 hrs

9619500900

support@vilpower.in

Wasim Ahmed

> 48 Hrs

9154320201

wasim.ahmed@vilpower.in

Rajender R

> 72 hrs

9154320202

rajender.r@vilpower.in

Sonal Sahani

> 120 Hrs

9619218531

sonal.sahani@vodafoneidea.com