Escalation Support Matrix
Level |
Name |
When to reach |
Contact |
Email id |
Level 1 |
Group ID |
0 - 48 hrs |
9619500900 |
|
Level 2 |
Puneetha / Vijay Ganesh |
> 48 hrs |
||
Level 3 |
Santhosh Kumar |
> 72 hrs |
|
|
End point |
Alexander Mathai |
> 120 hrs |
|