Escalation Support Matrix

Level

Name

When to reach

Contact

Email id

Level 1

Group ID

0 - 48 hrs

9619500900

support@vilpower.in

Level 2

Puneetha / Vijay Ganesh

> 48 hrs

puneetha.d@tanla.com
vijayganesh.kundrapu@tanla.com

Level 3

Santhosh Kumar

> 72 hrs

santhosh.posina@tanla.com

End point

Alexander Mathai

> 120 hrs

alexander.mathai@vodafoneidea.com