Escalation Support Matrix
The below escalation is strictly related to DLT support and does not pertain to SIM mobility/network related queries.
| Name | When to reach | Contact | Email id |
Group ID |
0 - 48 hrs |
9619500900 |
|
Wasim Ahmed |
> 48 Hrs |
9154320201 |
|
Rajender R |
> 72 hrs |
9154320202 |
|
Saravana S |
> 120 Hrs |
9866774199 |
|
Alexander Mathai |
> 120 Hrs |
9702004207 |